This is a temporary position and may transition into a full-time position.

Summary: The role acts as the first point of contact within Recovery and Wellness Center of Eastern Washington for the general public. This role also supports the needs of the facility staff and treatment teams.

Essential Duties and Responsibilities:

• Answering phones, greeting patients and guests

• Oversee scheduling of assessments

• Assist in communication between disciplines as indicated through phone, computer, verbal and written means

• Oversee and coordinate patient daily admission and attendance records

• Oversee collection of co-pay and insurance cards

• Assist in orientation and directing of new patients

• Input new patient information into the system

• Order and maintain supplies

• Update and replenish stock of program curriculum, orientation paperwork and admission paperwork

• Organize and maintain file systems

• Maintain organization of the reception, workrooms and other common areas

• Onsite coordination for meetings, tours and room availability

• Oversight of visitors entering the facility and completion of appropriate confidentiality paperwork

• Complete administrative projects as directed by site staff

Education and/or Work Experience Requirements: In order to perform this job successfully, an individual must be able to perform each essential duty.

• At least 2 years of experience in an administrative setting (mental health/clinical preferred)

• Advanced computer knowledge with Microsoft Suite including Outlook, Word and Excel

• Up to date CPR/basic first aid certification

Additional Skills:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external individuals

• Work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters of instruction given and/or established routines

• Strong organization skills and attention to detail

Key Competencies:

• Leader

• Effective communication

• Teamwork

• Decision maker

• Problem solving

• Continuous learner

• Patient focus

• Ethical commitment

• Cultural competence

• Innovator

• Motivator

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards

• Ability to maintain regular, punctual attendance

• Must be able to occasionally move about inside the office to access file cabinets, office machinery (copier, office supplies)

• Must be able to remain in a stationary position

Workplace Conditions:

• This job operates in a temperature controlled professional office building

• No routine exposure to communicable diseases and blood borne pathogens